3 Tips for Improving Ecommerce Experiences
Tip #1. Display differentiators and value propositions on the homepage
It’s as easy as constructing a simple statement, or bullet points, or a general voice that relays: Welcome. Here’s who we are. Here’s what we sell. Here’s how we’re different. Here’s why you should care. Here’s what you should do.
Tip #2. Look at the site from end-to-end
Companies should get into the habit of clicking through their site every day. Go to the site, click on the sale or promotion creative. Where does it take you? How can you make that process make more sense for the user? How can you give them exactly what they want?
Tip #3. Customer service is the key
Don’t slack on customer service efficiencies. If a customer says the product doesn’t work, invest in a proactive customer service department that offers to expedite a new product immediately. The positive word-of-mouth garnered from that simple gesture is worth thousands of marketing dollars.
via [Markeitng Sherpa]
1 year ago
